NAME OF RTO:   
Kingston Training and Employment Pty Ltd
PROVIDER NO:           6811
CRICOS NO:               02899B

CODE AND TITLE OF QUALIFICATION
INTRODUCTION to MEDICAL RECEPTION

Receive a Statement of Attainment for Nationally Accredited modules and a Statement of Proficiency

UNITS OF COMPETENCYUNITS OF COMPETENCY NATIONALLY ACCREDITED

............................................................................................................................................................................................................

DURATION
150 Hours
Half term (5 weeks) full-time or equivalent part-time.
One (1) 5.5 hour class contact day each week

EXPRESSION OF INTEREST LETTER


MINIMUM ENTRANCE REQUIREMENTS
• Capability of understanding the written word (English)
• Competence in basic numeracy skills
• Capability to communicate clearly with patients and fellow workers
• Comply with the State Health Departments policies for Health Care Workers

ENTRANCE PROVISION
Provision for enrolment may be accepted where length, breadth and depth of experience are indicative of success in the programme.
Applicants without these formal requirements can establish an interview with the College for advice on further learning pathways to enter the programme.

SELECTION CRITERIA
If there are more applicants for a Full-time course than there are places, Selection Criteria will be used. The selection Criteria is based on previous education and training, and relevant paid or unpaid work experience.

GRADUATE EMPLOYMENT / COURSE DESCRIPTION
This course is designed to equip Students with a sound grounding to introduce them to the essential knowledge, skills and attributes required to work effectively in the Health Care setting in clerical/administrative field. Graduates are in a position to proceed to the Certificate III Medical Reception (Business Administration) and seek relevant employment in the Medical sectors which requires limited degree of responsibility, discretion and judgement.

FURTHER STUDIES
BSB30201 Certificate III in Business (Office Administration)
BSB40201 Certificate IV in Business (Administration)
BSB50201 Diploma of Business (Office Administration)

CLIENTS
The key clients for this qualification are potential new entrants to the industry who require a broad orientation to the industry. This group may include:
School leavers, Unemployed workers, Those entering the workforce for the first time,
Those wishing to enter a different industry sector.

DELIVERY AND ASSESSMENT ARRANGEMENTS
Organization

The 4 accredited modules of competency in the course have been organised into an off the job training programme along with additional proficiency modules which comprise of (General Work Skills) and (Applied Industry Skills).

The programme is organised to provide Students with an introduction and background information on OHS, Infection control, Computer Technology, Medical Software, General Office techniques, Communication skills.

GENERAL OUTCOMES FROM THE TRAINING PROGRAMME
You will gain knowledge and skills in:

• Appointment booking
• Accounts and understanding item numbers
• Banking procedures
• Communication
• Computerized systems
• Customer Service
• Diary Systems
• Difficult patients
• Emergency procedures
• Health Insurance Commission
• Medical Terminology
• Occupational Health and Safety
• Private Health Insurance / Medicare
• Records Management
• Roles and Responsibilities
• Sterilization, Infection control

MEDICAL SOFTWARE TRAINING
Surgi Ware for Windows
Patients, Appointments, Accounts, Statements, Receipts.

DELIVERY MODES
This programme is delivered entirely off - the -job at our Organizations Training Colleges in Bunbury, Mandurah and Geraldton. It combines face- to- face trainer lead theory classes one day a week with external assisted learning.
For each module, Students are provided with training manuals, which include all materials used in the training sessions, assessment materials and reference material.

EVIDENCE GATHERING (Assessing) TECHNIQUES
Will include a variety of:
A Demonstration, B Questioning, C Interview, D Scenario, (problem solving)
E Role play, F Case study (fault finding), G Written test H Incident report, I Assignment

SCHEDULE
The Full-time training programme is conducted over a five-week period.

Student entering the part-time training programme will have customised training programmes developed to meet flexible learning delivery incorporating blended learning. Including online learning and assessment Programme follows the same order of modules and assessment processes.

STAFF INVOLVED AND QUALIFICATIONS
Sue Gordon:
Medical Practice Manager experience over 20 years, current industry experience (still working in the Industry).
Diploma in Practice Management
Certificate IV Training and Assessment
Annette Mateljan:
Dental and Medical Practice Manager experience over 23 years, current industry experience (still working in the Industry).
Diploma in Practice Management
Certificate IV Training and Assessment

RESOURCES AND FACILITIES
Kingston Training and Employment Pty Ltd has established three training centres close to the centre of Bunbury, Mandurah and Geraldton for easy access. These centres contain a comfortable, modern training environment to enhance learning.
Air-conditioned with comfortable chairs and desks, Refreshment area with tea & coffee supplied, Urn, fridge, microwave, oven.

Each centre also contains:
Data projector, computers, Overhead projector, T.V. video, whiteboards, Library.
Training Package Business Services Volume 1 and 4.
Training resource material, learning modules, CDs, Power point presentations, Legislation information, Videos, Library resource, Assessment tools, Recording procedures & policies. Kingston Training and Employment Procedure and Policy manual following the AQTF, Student Handbook.

STUDENT FACILITIES AND SUPPORT
Facilities are available for you to bring your lunch and keep in fridge. Tea and Coffee facilities are available at all times. Microwave is available to heat lunches. Cafés, restaurants and shops are walking distance to attain morning tea and lunches.
Parking is available at all training centres.
Training Centres and verandah areas are no smoking zones.
Valuables should be kept with you at all times.
Mobile phone rings are advised to be turned off during classes.

STATIONARY REQUIREMENTS
Students will require red and blue pens, ruler, high lighter, pencil, rubber and note paper and one foolscap file to hold lecture notes.

RECOGNITION OF PRIOR LEARNING (RPL)
Students already involved in the Medical Industry or have skills and knowledge from employment, work-experience, community / volunteer work or have appropriate qualifications, courses, certificates can apply for Recognition of Prior Learning or Recognition of Current Competencies. Provides an opportunity for you to be recognized for skills and knowledge you already have attained and be rewarded with the modules as competent. Evidence will be required to substantiate your RPL.

RECOGNITION OF CURRENT COMPETENCIES AND PRIOR LEARNING

FEES AND CHARGES